MAS (Medical Answering Services) is a company dedicated to connecting Medicaid enrollees to healthcare services through non-emergency medical transportation (NEMT).

Their mission is to remove transportation barriers for Medicaid enrollees, ensuring seamless access to healthcare. MAS operates across all 62 counties in New York State, serving over 7 million Medicaid enrollees and coordinating approximately 15 million trips annually using innovative transportation management technology.

They collaborate with the New York State Department of Health, healthcare providers, and transportation vendors to optimize care access, improve experiences, reduce costs, and drive better health outcomes

What information do I need to register in the MAS system?

To register in the MAS (Medical Answering Services) system, you need to provide the following information and meet certain requirements depending on the context of your registration:

For patients needing transportation:

1. Form 2015: This form must be completed by your primary care provider, explaining the medical reason why you require non-public transportation. It should include details about your diagnosis and medical condition.
2. Form 2020-U: If you need transportation outside the Common Medical Marketing Area (CMMA), this form is required.
3. Personal information: Name, date of birth, address, contact number, reason for transportation, date and time of the medical appointment, appointment location, and any special instructions.
4. Initial contact: Speak with your primary care provider or case manager to begin the process.

For transportation providers:

1. Insurance: You must provide proof of general liability insurance, workers’ compensation coverage, and disability coverage.
2. Licenses and registrations:
   • Driver licenses verified through the NYS DMV LENS program.
   • Vehicle registration and insurance, including VIN numbers.
3. Training: Drivers must complete the PASS (Passenger Assistance, Safety, and Sensitivity) program within the first three months after implementation in MAS.
4. GPS: Accurate GPS information must be recorded and provided for each trip.
5. Additional documents: Forms such as C-105.2, U-26.3, and DB-120.1 may be required to upload to the MAS portal.

General process for providers

• Create an account on the MAS portal.
• Upload the required documents.
• Complete necessary verifications (such as Medicaid exclusions).
• Receive training on the MAS system before starting operations.

Non-Emergency Medical Transportation (NEMT) Programs Offered by MAS (Medical Answering Services)

MAS serves as a transportation coordination agent for Medicaid in New York, facilitating access to non-urgent medical appointments. Their services include:

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1. Scheduled Transportation

• Coverage: Round-trip trips to medical, dental, behavioral health appointments, and Medicaid-covered services (dialysis, chemotherapy, physical therapy, etc.).
• Coordination:
  • Must be requested 48 hours in advance (for public transportation) or 3 business days (for other services).
  • Available in New York counties, Long Island, Westchester, Putnam, and upstate areas.

2. Transportation Options

• Public Transit: Buses, trains, or subways.
• Door-to-Door Services:
  • Adapted vehicles (wheelchair-accessible, basic life support).
  • Taxis, vans, or shared rides (Lyft/Uber).
• Mileage Reimbursement: For using a personal or family vehicle (requires proof of insurance and license).

3. Additional Benefits

• Travel Assistants: Covers transportation for a companion (parent, guardian, or aide).
• Special Needs Services:
  • Accommodation for service animals or emotional support animals.
  • Bariatric transportation (for individuals with obesity).

4. Emergency and Urgent Support

• Non-Emergency Ambulances: Coordinated through ModivCare (MAS partner) for cases requiring medical support during transport.
  • Contact: 1-877-718-4220 (TTY: 711).

How to Access

• Bookings:
  • Online or by phone:
    • New York City & Long Island: 844-666-6270 (Monday–Friday, 7 AM – 6 PM).
    • Upstate NY: 866-932-7740.
• Requirements: Provide appointment date/time, address, Medicaid ID, and special needs (e.g., wheelchair).

Limitations and Exclusions

• Unlimited Trips: Post-hospitalization, emergencies, or pediatric appointments.
• Restrictions: Does not cover transportation for non-medical activities (e.g., shopping).

For more details, visit the NY State Department of Health Transportation page or contact MAS directly.