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Privacy Policy

Who we are

At Along Car Service, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, or interact with us. Our website address is: https://alongcarservices.com.

Along Car Services

A community based luxury non-emergency medical transportation provider. Operating 24 hours a day, 7 days a week.

  • Safe transport for medical appointments.
  • Luxury non-emergency medical transportation.
  • 24/7 medical transportation services.
  • NEMT for individuals with mobility issues.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How We Use Your Information

Along Car Service (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and your rights regarding that information.

Information We Collect

We may collect the following types of personal information:

  1. General User Information:
    • Name
    • Email address
    • Phone number
  2. Driver Information: (for approved driver applications)
    • TLC License
    • Social Security Card
    • Certificate of Insurance
    • Vehicle Registration
    • DMV License
    • TLC/WCTLC Diamond
    • FH1 Proof of Insurance
    • Vehicle inspections
    • Vehicle picture with license plate
    • ID number
    • TLC or WCTLC Plate
    • Vehicle year
    • Vehicle passenger capacity

How We Collect Your Information

  • Online forms
  • Applications
  • Phone calls

Purpose of Data Collection

We use your personal information for the following purposes:

  • To schedule transportation services
  • To send notifications
  • To verify driver documentation

Sharing of Data with Third Parties

We do not share your personal information with third parties.

Data Storage and Security

  • Storage: Your data is stored on cloud-based services.
  • Security Measures: Restricted access through user roles and non-public storage systems.

User Rights

You have the right to access, correct, or request deletion of your data. To exercise these rights:

  • Email us at [email protected] with your full name, phone number, and the subject “DELETE PROFILE.”
  • Call us at 1 (833) 752-5664.

Cookies and Tracking

Our website uses cookies to:

  • Improve the user experience
  • Analyze website traffic

Services for Minors

Our services are not available to minors. We ensure compliance by requesting the necessary documentation from users.

Contact Us

For any questions or concerns regarding this Privacy Policy:

Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by Along Car Service (“we,” “our,” or “us”). By using our services, you agree to comply with these Terms.

Services Offered

We provide:

  1. Door-to-door transportation
  2. Special transportation for individuals with reduced mobility
  3. Non-Emergency Medical Transportation (NEMT)

User Requirements

  • Clients must provide accurate and complete information.
  • Drivers must demonstrate punctuality, maintain their vehicles clean and in good condition, and undergo continuous training.

Restrictions

  • Reservations must be made through the designated transportation coordinator.
  • Drivers must comply with regulations set by the New York City Taxi and Limousine Commission (TLC).

Payments and Cancellations

  • Driver Payments: Payments are made via bank transfer.
  • Cancellations:
    • To cancel or reschedule, call MAS at (844) 666-6270 as soon as possible.

Reservation Process

  • Call Along Car Service at (833) 752-5664 for questions about upcoming rides, requesting return rides, or post-ride support.
  • To make a reservation, contact MAS at (844) 666-6270 or visit www.medanswering.com.

Responsibilities and Exemptions

We may:

  • Change rates, terms, or service availability with prior notification via phone or email.
  • Deny services for inappropriate behavior, non-payment, expired documentation, or non-compliance with regulations.

Termination of Service

We reserve the right to suspend or terminate services in cases of:

  • Inappropriate behavior
  • Non-payment
  • Expired documentation
  • Violation of applicable regulations

Dispute Resolution

Disputes will be resolved through mediation, arbitration, or local jurisdiction.

For any questions regarding these Terms, please contact us: